Membership Administrator - Next Gen Clubs
Next Gen Clubs
Auckland, Auckland, NZ
19d ago

Are you passionate about customer sales and retention and pride yourself on your exceptional customer service skills and ability to solve problems?

Are you passionate about health, fitness and well being and want to work in a beautiful workplace ?

Next Gen Clubs is a leading Health and Lifestyle business with operations in Adelaide, Sydney, Perth, Auckland and Canberra.

The Role

Reporting to the Membership Manager, the Membership Assistant will be responsible for retaining members with every call and interaction you have, while providing membership administration support.

You will maintain a high standard of product knowledge so that you can work through each member scenario that you are faced with.

You will also assist in the development of a strong team environment and ensure high levels of customer service are provided both to internal and external customers.

It is this variety that makes this position interesting, offering elements of a sales, retention & customer service within the same position.

You must be available to work Monday to Friday with operating hours ranging from 8am to 8pm as well as weekend work as required.

This permanent part-time role is currently offering 20 hours per week.

About You

We're looking for someone with a professional, outgoing personality, who will really enjoy talking to our members on the phone and has high level email communication skills.

You will get a thrill from exceeding targets, thrive on challenges and love working in a busy environment. You will be well organised, a problem solver with initiative, self-

motivated, able to multi-task while constantly seeking self-improvement.

To be successful in this role you will have :

  • Previous membership retention, sales experience;
  • Strong customer service and problem solving skills;
  • Well-developed negotiation and objection handling skills;
  • Sales skills and the ability to work for and achieve targets;
  • An excellent track record working with KPI's, targets and sales goals;
  • Excellent objection handling and closing skills;
  • Debt collection; and
  • Membership based administration.
  • Personal attributes required for this role :

  • The ability to take ownership and be a problem solver;
  • Highly motivated, with high energy levels;
  • High level verbal communication skills with ability to build rapport;
  • Ambitious & keen to further your career;
  • You must take "Pride" in your work. Excellence can only be achieved through the attention to detail that comes from someone who is passionate about what they do.
  • If this role sounds like YOU and you're looking to grow your career in sales and / or member retention, or are looking for a great role to have whilst studying at university, or your returning to work and are looking for a part-

    time role, then this opportunity should not be missed. A PPLY today to join Team Next Gen!

    Next Gen Clubs as an employer :

    Next Gen Clubs is a great place to grow your career and our culture is central in making Next Gen Clubs a fantastic place to work.

    Our facilities are beautiful and We believe that our employees are our greatest asset and are the key to our success. We reward and recognise initiative and performance while investing in our employees to keep them challenged and genuinely passionate about our brand.

    We are internationally established with opportunities open to all our employees both in Australia and New Zealand. We want you to use and experience the club first hand, so we also offer complimentary club membership to our full time employees.

    About Next Gen Clubs :

    Step into any Next Gen Club and instead of finding a regular health club; you'll escape to an inner-city country club. Extensive fitness facilities are complimented by racquet facilities, aqua, social and relaxation areas to provide a welcoming and uniquely different environment to traditional health clubs that appeal to both individuals and families alike.

    From its original base in Adelaide, Australia, the Group now includes one club in Sydney, two clubs in Perth, one club in Canberra and one in Auckland New Zealand.

    Our family orientated clubs offer unrivalled facilities and service levels for our members with state-of-the-art exercise machines, indoor and outdoor pools and hundreds of exercise classes per week.

    Our racquet facilities include tennis and squash courts. Additional facilities include licensed cafés and lounges with free internet access, crèches, children’s play rooms and programs.

    Please note :

  • Flexible hours and days are required for this role
  • Proof of right to work in Australia / New Zealand documentation will be required to be presented at the first interview
  • We are inviting direct applicants only
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