Service Manager
C​NH Industrial
29d ago

Iveco, a CNH Industrial brand, is a global manufacturer of light, medium and heavy commercial vehicles, city and intercity buses and coaches, fire fighting vehicles, defence vehicles and off-

road vehicles for construction and mining work.

Employing over 26,000 worldwide, Iveco’s vehicle production range covers the heavy, medium and light segments. Iveco manages production sites in 11 countries throughout Europe, Asia, Africa, Oceania and Latin America where it manufactures vehicles featuring the latest advanced technologies.

5,000 sales and service outlets in over 160 countries guarantee technical support wherever an Iveco vehicle is at work.

The Opportunity

Plan, co-ordinate and control the Service Centre operations of the company dealership to achieve sales and profit within budgeted expense limits while maintaining a high level of service support to customers.

Based in Auckland at our new 11,000 square metre site home to corporate offices, a retail showroom and a parts warehouse supporting the whole of New Zealand..


  • Support company dealership profit plans by consistently meeting service sales and gross profit objectives by coordinating and controlling the activities of subordinates in accordance with approved systems, procedures and policies.
  • Monitor & report on all areas of Service Department performance covering productivity, efficiency, sales & GP per technician, parts / labor ratio, sold vs.
  • available hours, WIP & department expenses.

  • Ensure maximum cost effective utilization of Service Centre facility by submitting cost estimates and quotations for major repair work, including estimates to insurance companies for high value accident repair claims
  • Attract, secure and maintain highly competent, well-trained staff by ensuring the application of sound human resources management practices in accordance with Company Policy, Legislative and Award requirements.
  • Protect Company assets while minimizing insurance premium cost and Worker's / Accident Compensation exposure by enforcing fire prevention, safety and good housekeeping procedures and practices in line with Company Policy, Award and Legislative requirements.
  • All day-to-day business functions in accordance to any relevant IVECO policy.
  • Authorise internal departmental documentation.
  • Requirements

  • Diploma Business Management
  • HC or HR truck licence desirable however not essential
  • Trade background supplemented by extensive experience, training and further education in automotive field
  • Understanding of Pentana DMS
  • The ability to manage large teams and co-ordinate the smooth running of a business
  • Ability to motivate and coordinate the activities of skilled trade personnel
  • Why Iveco?

    Joining Iveco and being part of CNH Industrial means working in a dynamic and multicultural environment, in a lean and flexible organization that is open to new opportunities in emerging markets, with a strong focus on research and innovation aimed at achieving excellence at all levels.


  • Supportive working environment with ongoing training
  • Career opportunities
  • Tool of trade vehicle, laptop and phone
  • Competitive remuneration and bonus structure and more
  • Welcome to a world of Opportunities!

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