Community content manager
Optimal Workshop Ltd
Wellington, New Zealand
26d ago

Are you passionate about content, blogging, editing and most importantly, happy customers? Do you want to thrive in a startup environment with an awesome, diverse team?

We want to hear from you!

What you’ll be doing day-to-day :

  • Managing and sourcing a large community of content contributors within the UX industry
  • Supporting the Sales, Customer Success, and Product teams in creating educational content for our customers
  • Delivering an engaging and frequent community newsletter
  • Developing an accessible editorial calendar to connect your content with new and existing customers
  • Managing community wikis focused on community engagement
  • Establishing workflow for requesting, creating, editing, publishing, and retiring content
  • Interviewing customers to uncover educational opportunities
  • Reviewing the performance of your published content through analytical software.
  • Skills you’ll have :

  • You’re passionate and experienced in creating continuous connections with our guest writers and have the ability to manage their content to meet our goals
  • You’re an SEO technical superstar who knows all the little and big details of reaching content to a wider Google audience
  • Editorial mindset with the ability to produce content with our brand voice, style and tone, and at the level of quality expected of Optimal Workshop
  • Excellent analytical and communication skills with exceptional attention to detail
  • Experience working with creating digital content that helps with the growth of new customers.
  • We’re looking for someone with :

  • 3-5 years of relevant experience in B2B digital content creation
  • Advanced knowledge of grammar and confidence in your personal writing style
  • Experience working closely with designers, technical writers, customer success, sales and PR firms
  • Experience with marketing technology stacks such as content management, website analytics, and CRM software
  • A creative, talented writer with an interest in research and design
  • An excited mindset to explore data and share your findings with the rest of the company and the world.
  • Apply
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