Receptionist (Japanese Speaking)
The Hermitage Hotel
Private Bag, Aoraki Mount Cook Alpine Village, NZ
8d ago

As the first point of call, our Front Office team provides professional and efficient service to exceed the needs and expectations of all guests via telephone or at the hotel's reception desk.

As a Receptionist for the hotel your average day will involve :

  • Checking in and out of guests
  • Ensuring that all guest accounts are correct, revenue is posted on the day charges are incurred, prepare invoices and balance daily cashiering
  • Sharing your strong knowledge of accommodation, activities, rates and the surrounding areas, in order to sell our products and services and maximise occupancy and revenue
  • Liaising with and communicating all relevant information to the Front Office team and to other departments
  • Ensuring that all security procedures are followed in relation to cash, keys, guest security and privacy
  • Handling requests and complaints, deferring to the Manager / Supervisor when necessary
  • Maintaining a consistently high standard of accuracy when inputting information into the hotel's computer systems
  • Demonstrating an understanding of both Health & Safety (including accident reporting procedures) and emergency procedures and assisting in hotel evacuations
  • Qualifications and Experience :

  • Hotel reception experience or similar preferred
  • Excellent communication skills
  • Intermediate computer skills
  • The ability to speak a second language (Japanese) is essential
  • A tertiary qualification in related discipline would be highly regarded
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