Online Sales Assistant
Burnsco
Half Moon Bay, East Auckland, New Zealand
7d ago

MARINE / RV RETAIL SITTING DOWN!

Are you a customer service superstar with a good knowledge of boating, fishingand / or motorhome accessories? As well as our extensive national branchnetwork, we have a fast-

growing and busy online store. We’re looking foran ONLINE CUSTOMER SERVICE ASSISTANT to join our team.

The Role :

In this role you will be dealing with telephone, e-mail and live chat queries, so you needto be a good communicator with a great telephone manner and plenty of knowledgeabout our products.

You will also be doing the online processing of orders and returns, calculating courier charges, allocating stock from ourWarehouse or physical branches and sending despatch instructions, so you needto be happy working at a PC, methodically following procedures andcompleting tasks to the end.

You will organise our fulfilment staff andsometimes, in order to hit deadlines, you may need to roll up your sleeves andhelp get those packages out yourself.

You will be based in our modern Head Officeoverlooking Half Moon Bay Marina in East Auckland or the despatch centre at ourMount Wellington Store.

The position will be Monday Friday and couldeither be full time or part time. The ideal candidate will have some degree offlexibility to work overtime and in store as and when required.

Employee Benefits

As well as a competitive rate of pay, you will also qualify for :

  • an uncapped monthly bonus scheme
  • a generous staff discount on all our products
  • an annual membership of a relevant club
  • an annual subsidy to attend industry training courses
  • an annual discount on 1 week's RV hire
  • free quality uniform
  • long service awards and more
  • Requirements of this role

    Skills and exeprience required :

  • knowledge of boating, sailing, fishing and ideally RV's / camping
  • customer service experience
  • clear communication skills, over the phone and in writing
  • a friendly, enthusiastic and positive attitude
  • good attention to detail
  • PC competence
  • To set you up for success, we provide comprehensive and ongoing training as well as management support. There are plenty of opportunities for career development in our growing national chain.

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