An exciting opportunity for an experienced and enthusiasticSupport Engineer to join our dynamic team. With a broad scope ofaccountabilities, this role will provide a fast paced environment for a highlyself-
motivated individual to deliver top quality service and technical support toour global enterprise clients.
Teletrac Navman offers GPS-based fleet optimization products andservices a company trusted by over 40,000 businesses globally to provide thebest in fleet intelligence, making it one of the world’s largest fleetmanagement providers.
Whilst providing a combination of tier 1, tier 2 and tier 3support, you will also :
Take ownership of customer issues through to resolution
Provide prompt, accurate and consistentfeedback to customers
Ensure detailed recording of issueresolution
Be prepared to take part in ad hocprojects e.g. hardware testing and provisioning
Maintain high level of product knowledge, both customer and coresolutions and products
Provide assistance with testing of client solutions, to identifyand raise any issues in the form of bugs or where features / product does notmeet specifications related to Enterprise clients or customized solutions
Along with your 3-5 years of tier 2 and tier 3 technicalexperience, you will also be equipped with :
Experience in trouble shooting hardware and software
Excellent communication skills demonstrated through customerexperience
High attention to detail and a strong ability to multi task
Willingness to take ownership, be heldaccountable and achieve a good outcome for all stakeholders
Previous experience with Linuxvirtual server environment, PHP, PHPMyAdmin, HTML, MySQL, software bugmanagement, backup / restore in the event of outages or corruption and softwaredeployment into UAT and Production environments
Strong knowledge of a bug trackingsoftware and ticketing system
Flexibility in working hours will berequired to meet global demands including a 1 in 3 week on-call roster
If you are ready to make your next movewith a global company and have the skills required, apply now!