Service Desk Analyst
MWH
Christchurch, New Zealand
6d ago

Week Days : 6 am 2 : 30 pm

Our Information Technology team is currently seeking Tier 1 Service Desk Analysts to fill a fixed term 12 month contract positions in our Christchurch office.

Hours are from 6am - 2.30pm with occasional weekend cover.

The opportunity

Working in a global team environment, you will ensure prompt resolution of incidents and requests, either by resolving them yourself or by taking appropriate action to ensure a happy resolution for your customers.

Our Service Desk Analysts own interactions from initiation through to resolution, ensuring the customer is kept informed all the way, and ensuring expectations are set and met.

Working in a global team environment, you will ensure prompt resolution of Incidents and Service Requests, either by resolving them yourself, or by escalating them to a higher technical tier.

Qualifications

We require someone with a professional attitude, proven customer service skills, and the ability to work in a dynamic service desk environment providing quality support to our internal clients.

The ideal candidates will possess :

  • A can-do attitude and excellent customer service skills, in order to deliver quality support to our customers by acting as their advocate and ensuring they are kept up to date.
  • Effective time management, prioritization and multitasking skills.
  • Exceptional written and verbal communication skills in addition to well-developed problem solving and troubleshooting skills.
  • The confidence to learn quickly and work autonomously.
  • Diverse knowledge of hardware, software and operating systems.
  • A history of being punctual and dependable.
  • One or two years’ experience in a similar role or a role with a strong focus on customer service is also preferred, but not required.

    An immediate start is available, once on-boarding is complete.

    Preferred Specifications

    To discuss this opportunity further or to view a position description, please contact Margaret McMeel on 09 580 4502.

    Applications close on Tuesday 26 June 2018

    WINNER Financial Review Client Choice Award 2017 Best Consulting Engineering Firm (revenue $50m-$200m)

    About Stantec

    We know that what we do really matters which is why at Stantec, we design with community in mind.

    Stantec unites about 22,000 employees working in over 400 locations across six continents. Therefore it is no wonder we have got community on our mind because we are a part of it.

    When we take on a water, transport or infrastructure project we see more than a resource. We see an opportunity to make lasting connections with the people and places where we live and work.

    So when you join us, you become part of the team with a nearly 200-year history in providing solutions that begin at the intersection of community, creativity and client relationships.

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