PURPOSE OF THE JOB
As Service Manager, you are responsible for the dealership’s customer care and service program. You are ultimately accountable for the quality, capability, training, effectiveness and customer satisfaction of the service team in your dealership
You will undertake to manage all aspects of the Service Department in a productive and efficient manner to achieve the best possible outcomes of profit and customer satisfaction.
Managing the service department including management and development of team members.
Managing and achieving departmental budgets KPI’s and Key Area Targets set by Toyota New Zealand and the management team.
Oversee and manage team member’s tasks, productivity and efficiency.
Developing and maintaining service processes so that they are simple and effective.
Rolling out customer care programme in the dealership promoting high level of customer satisfaction with service.
Utilise strong supervisory skills to effectively manage the Service Department workshop and support the Service Foreman, Service advisors, Parts and Sales Department staff.
Remain compliant with both Kodawari and Enviromark Certification.
National Certificate Automotive Engineering (or equivalent technical experience or qualification)
Special Requirements :
Strong customer service skills
Clean and current drivers’ licence
Ability to work 6 days a week, and work outside normal business hours
Able to communicate thoughts, ideas and information in a logical, organised and persuasive manner
Competent computer skills including a medium to high level of Microsoft Office skills
In Return :
Positive working environment
Ongoing training and development
Company car / fuel
If this sounds like you we would like to hear from you. Please apply below.